Delivery conditions
General information
Piones (Business ID: 3408196-1) is an online store selling products to businesses and individuals in the EU. These terms of delivery apply to orders placed in our online store and to similar deliveries.
These terms of delivery are valid from 2.1.2024 We may unilaterally change our terms of delivery from time to time, so please check our terms of delivery each time you order products from our online shop.
Products and product prices
The features and prices of the products in our online shop are shown in the product description for each product. We reserve the right to change prices and delivery charges, so please check the prices in your shopping cart before placing an order. The prices of the products include VAT, which will be indicated in the shopping cart and in the order confirmation.
Ordering and contract
You can order products on our webshop website by adding them to your shopping cart and confirming the order and paying for the contents of your cart in the payment service. When ordering from our online store, you are required to have read and agreed to our current delivery terms and conditions. You understand that your order, once accepted and confirmed by us, is binding, except to the extent that the right of withdrawal is mentioned below, and creates a contract with these terms of delivery between us.
Payment and payment methods
You may pay for your order by the payment methods described in the online shop and selectable in the shopping cart, such as online banking and card payments.
Paytrail Oyj (2122839-7) is the payment processor and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the statement or card bill and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. In case of complaints, please contact the supplier of the product in the first instance.
Paytrail Plc, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland
https://www.paytrail.com/kuluttaja/maksupalveluehdot
The merchant is fully responsible for product returns and complaints. In these cases, please contact the retailer's customer service info@piones.fi
Order and payment confirmation
After a successful order, an order confirmation will be sent to your email, so please provide your email address when placing your order. The order confirmation will also confirm the payment method used.
If for some unexpected reason we are unable to confirm your order, we will notify you by email as soon as possible.
Delivery method
We will deliver your order using one of the delivery methods listed on our website, which you choose when placing your order. Please provide your telephone number for delivery of your order.
Delivery time
Our most common delivery times to the EU are 5-10 working days, depending on the order and delivery method.
Cancellation and return policy:
If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us no later than 14 days after receipt of the goods or the last consignment or, in the case of regular delivery of goods, the first consignment.
The cancellation notice must be sent clearly to our e-mail address info@piones.fi, after which you will receive instructions on how to return the product.
The right of withdrawal applies only and, accordingly, the goods to be returned must be in their original packaging, unused and well packed for return.
Return of the product:
we always ask you to contact our customer service team at info@piones.fi in the first instance for instructions on how to return the product. Please note that you are responsible for the cost of returning the product. The right of return is valid for 14 days after receipt of the products and only applies to unopened, unused and undamaged products with unbroken seals/plastic packaging. Unopened/used cosmetic products cannot be returned or exchanged for health and hygiene reasons.
When returning a delivered order, please include your name and contact details and your account number for the refund.
We will refund the money you have paid for the order accordingly without delay in accordance with the Consumer Protection Act.
Shipment verification, error and problem situations
Please check the delivery as soon as you receive it. If the product is lost or damaged in transit or otherwise does not match your order or is faulty, please notify our customer service team as soon as possible and within 14 days at the latest by emailing info@piones.fi and we will agree how to rectify the fault. In consumer transactions, we follow the mandatory consumer protection law provisions on liability for defects.
Customer Service
Our staff will help you with any questions you may have about your order. Please contact us, by e-mail.
info@piones.fi
Disclaimer
Piones shall not be liable for any direct, indirect or consequential loss or damage arising out of or in connection with the order, delivery or product or any of the foregoing, except to the extent required by mandatory order.
Translated with DeepL.com (free version)
Piones (Business ID: 3408196-1) is an online store selling products to businesses and individuals in the EU. These terms of delivery apply to orders placed in our online store and to similar deliveries.
These terms of delivery are valid from 2.1.2024 We may unilaterally change our terms of delivery from time to time, so please check our terms of delivery each time you order products from our online shop.
Products and product prices
The features and prices of the products in our online shop are shown in the product description for each product. We reserve the right to change prices and delivery charges, so please check the prices in your shopping cart before placing an order. The prices of the products include VAT, which will be indicated in the shopping cart and in the order confirmation.
Ordering and contract
You can order products on our webshop website by adding them to your shopping cart and confirming the order and paying for the contents of your cart in the payment service. When ordering from our online store, you are required to have read and agreed to our current delivery terms and conditions. You understand that your order, once accepted and confirmed by us, is binding, except to the extent that the right of withdrawal is mentioned below, and creates a contract with these terms of delivery between us.
Payment and payment methods
You may pay for your order by the payment methods described in the online shop and selectable in the shopping cart, such as online banking and card payments.
Paytrail Oyj (2122839-7) is the payment processor and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the statement or card bill and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. In case of complaints, please contact the supplier of the product in the first instance.
Paytrail Plc, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland
https://www.paytrail.com/kuluttaja/maksupalveluehdot
The merchant is fully responsible for product returns and complaints. In these cases, please contact the retailer's customer service info@piones.fi
Order and payment confirmation
After a successful order, an order confirmation will be sent to your email, so please provide your email address when placing your order. The order confirmation will also confirm the payment method used.
If for some unexpected reason we are unable to confirm your order, we will notify you by email as soon as possible.
Delivery method
We will deliver your order using one of the delivery methods listed on our website, which you choose when placing your order. Please provide your telephone number for delivery of your order.
Delivery time
Our most common delivery times to the EU are 5-10 working days, depending on the order and delivery method.
Cancellation and return policy:
If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us no later than 14 days after receipt of the goods or the last consignment or, in the case of regular delivery of goods, the first consignment.
The cancellation notice must be sent clearly to our e-mail address info@piones.fi, after which you will receive instructions on how to return the product.
The right of withdrawal applies only and, accordingly, the goods to be returned must be in their original packaging, unused and well packed for return.
Return of the product:
we always ask you to contact our customer service team at info@piones.fi in the first instance for instructions on how to return the product. Please note that you are responsible for the cost of returning the product. The right of return is valid for 14 days after receipt of the products and only applies to unopened, unused and undamaged products with unbroken seals/plastic packaging. Unopened/used cosmetic products cannot be returned or exchanged for health and hygiene reasons.
When returning a delivered order, please include your name and contact details and your account number for the refund.
We will refund the money you have paid for the order accordingly without delay in accordance with the Consumer Protection Act.
Shipment verification, error and problem situations
Please check the delivery as soon as you receive it. If the product is lost or damaged in transit or otherwise does not match your order or is faulty, please notify our customer service team as soon as possible and within 14 days at the latest by emailing info@piones.fi and we will agree how to rectify the fault. In consumer transactions, we follow the mandatory consumer protection law provisions on liability for defects.
Customer Service
Our staff will help you with any questions you may have about your order. Please contact us, by e-mail.
info@piones.fi
Disclaimer
Piones shall not be liable for any direct, indirect or consequential loss or damage arising out of or in connection with the order, delivery or product or any of the foregoing, except to the extent required by mandatory order.
Translated with DeepL.com (free version)